Privacy Policy

Last Updated: October 19, 2026

1. Introduction

AVERINOSEBC™ respects the privacy of visitors and customers. This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you visit averinosebc.com, place an order, or contact our customer support team.

The website is owned and operated by Zhengzhou Xiyao Health Technology Co., Ltd. References to “we,” “us,” and “our” in this policy refer to that company operating under the AVERINOSEBC™ brand.

By using our website, you acknowledge the practices described in this policy, subject to any rights and requirements provided by applicable law.

2. Information We May Collect

The information collected depends on how you interact with our website.

Information you provide may include:

Name and contact details
Email address and telephone number
Shipping and billing addresses
Order history and transaction-related information
Messages and information submitted to customer support
Information you voluntarily provide through forms, reviews, or subscriptions

Payment details are handled through the payment services available during checkout. The information made available to us depends on the relevant payment provider and transaction.

Information collected through website use may include:

IP address and approximate location derived from it
Browser, device, and operating system information
Pages viewed and interactions with the website
Referral information and technical logs
Cookie identifiers and similar online identifiers

The categories collected depend on the website features, settings, and services in use.

3. How We Use Information

We may use personal information for the following purposes:

Order management: To receive, verify, process, and fulfill purchases and provide order updates.

Customer support: To answer inquiries, investigate delivery issues, handle returns, and respond to refund requests.

Website operations: To maintain functionality, troubleshoot errors, and improve the shopping experience.

Security and fraud prevention: To identify suspicious activity, protect transactions, and help safeguard the website.

Communications: To send transactional emails and respond to requests. Where required, promotional messages are sent only with the appropriate consent or other lawful basis.

Legal and compliance purposes: To maintain necessary records, address disputes, and comply with applicable legal obligations.

We seek to use information only for appropriate purposes and in a manner consistent with applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support its operation and understand how visitors interact with it.

Depending on the services enabled, these technologies may support:

Essential cart and checkout functions
Website preferences
Performance measurement and analytics
Advertising measurement or personalization

You may be able to control cookies through your browser settings or any privacy controls provided on the website. Disabling certain cookies may affect some website features.

Where applicable law requires consent for non-essential cookies or similar technologies, the relevant consent requirements should be followed.

5. When Information May Be Shared

We may disclose relevant information to third parties when necessary to operate the store or fulfill the purposes described in this policy.

These parties may include:

Ecommerce platform and website hosting providers
Payment processors and transaction security services
Shipping carriers and fulfillment partners
Customer support and communication providers
Analytics or advertising service providers, where enabled
Professional advisers, regulators, courts, or public authorities where disclosure is legally required

Service providers should receive only information reasonably necessary for their assigned functions, subject to applicable arrangements and law.

We do not sell personal information for money. Certain data-sharing activities involving advertising or tracking technologies may be regulated as a sale, sharing, or targeted-advertising activity under specific privacy laws. Where applicable, we will respect the rights and choices those laws provide.

6. International Data Transfers

Some service providers may process information in countries other than the country where you live.

Where personal information is transferred internationally, we will seek to apply the safeguards and procedures required by applicable law. The privacy practices of independent third-party services may also be governed by their own policies.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer support, recordkeeping, security, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information, the relevant transaction, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it appropriately, subject to legal obligations and legitimate recordkeeping needs.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should use secure devices, protect their account credentials, and avoid transmitting sensitive authentication information through ordinary email or customer support channels.

If a personal data incident occurs, we will address it and provide any notifications required by applicable law.

9. Your Privacy Choices and Rights

Depending on your location and the law that applies, you may have rights to:

Request access to personal information we hold about you
Ask us to correct inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Request a copy of eligible information in a portable format
Withdraw consent where processing relies on consent
Opt out of eligible targeted advertising or other regulated data-sharing activities
Lodge a complaint with a relevant privacy authority

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy request, contact service@averinosebc.com. We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you subscribe to promotional communications, we may use your contact details to send product updates, offers, or other marketing messages in accordance with applicable law.

You may unsubscribe using the link provided in a promotional email or contact us for assistance.

Unsubscribing from marketing messages will not necessarily stop essential transactional communications, such as order confirmations, shipping notices, or responses to customer service requests.

11. Third-Party Websites and Services

Our website may contain links to external websites or services. These third parties operate independently and may apply different privacy practices.

We encourage you to review the relevant privacy notices before providing personal information to an external service. We are not responsible for independent third-party privacy practices beyond our responsibilities under applicable law.

12. Children's Privacy

Our website is intended for a general shopping audience and is not knowingly designed to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information in circumstances where collection is not permitted, please contact us so that we can review the matter and take appropriate action where required.

13. Changes to This Policy

We may revise this Privacy Policy to reflect changes in website operations, service providers, business practices, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Any additional notices or consent procedures required by applicable law will be provided where appropriate.